Never Caught OutIndependent UK guide Crisis

Local · England

Spelthorne

Who to call and where to check in Spelthorne when the power goes off, rivers rise or a storm is coming: official links and figures, each with its source.

Independent UK guideData gathered 2 November 2026District council (two-tier area) · ONS code E07000213

In an emergency

If someone’s life is in danger, call 999. For a power cut, call 105. This page lists official sources and figures. It does not say how safe or risky anywhere is.

Church Road, town of Ashford (Surrey), England
Photo: Manfred Heyde, Wikimedia Commons, CC BY-SA 3.0.

At a glance

Type
District council (two-tier area)
ONS code
E07000213
Area
51 km²
Region
South East
Fire and rescue
Surrey
Police
Surrey
Emergency planning partnership
Surrey Local Resilience Forum
Largest built-up areas
Staines-upon-Thames, Sunbury-on-Thames, Ashford (Spelthorne) and Stanwell

Council emergency pages

Spelthorne is a district council in a two-tier area. Surrey County Council is the highway authority, so gritting and winter roads are a county service.

Councils announce rest centres, road closures and emergency help on these pages and their social media. Find your council by postcode (GOV.UK).

Power cuts

Report a power cut or check one: call 105 free from any phone, or use the operator’s website.

Network operators (not your supplier):

Ofgem’s figures for the whole licence areas, April 2024 to March 2025, counting cuts of 3 minutes or longer:

  • Southern England (Scottish and Southern Electricity Networks): 41.8 interruptions per 100 customers and 51.2 minutes without power per customer (2023/24: 51.3 and 57.6)
  • South East England (UK Power Networks): 42.2 interruptions per 100 customers and 30.4 minutes without power per customer (2023/24: 49.5 and 36.5)

Great Britain as a whole: 39.7 and 35.1. These are area averages, not figures for Spelthorne alone. About this dataset

Flooding

Environment Agency: 5 flood alert areas and 15 flood warning areas overlap Spelthorne. Waters named: River Thames, River Ash, Colne Brook, River Colne, Frays River.

Warning areas include: Colne Brook at Colnbrook; Properties closest to the River Thames at Sunbury; Properties closest to the River Thames from Littleton Lane, Shepperton Green to Shepperton Lock; Properties closest to the River Thames from Runnymede Pleasure Grounds, Staines to Penton Hook; Properties closest to the River Thames from Shepperton Lock to Beasley's Ait; River Ash at Ashford and Staines; River Colne and Frays River at West Drayton and Stanwell Moor; River Thames at Chertsey; and 7 more.

Check for flooding now · Sign up for free flood warnings (GOV.UK). Floodline: 0345 988 1188.

Weather warnings

The Met Office issues yellow, amber and red warnings for rain, wind, snow, ice, fog, thunderstorms and extreme heat. Current Met Office warnings (choose South East on the map) · What the colours mean

Health: NHS help and the nearest A&E

For urgent medical help that is not life-threatening, use NHS 111 online or call 111. Find urgent and emergency care services · Find NHS services near you (NHS website)

The nearest type 1 (major) A&E departments to the centre of each of the largest built-up areas, by straight-line distance (as the crow flies, not by road):

  • Staines-upon-Thames: St Peter's Hospital (5.3 km); Hillingdon Hospital (11.8 km); Wexham Park Hospital (13.0 km).
  • Sunbury-on-Thames: St Peter's Hospital (8.7 km); Kingston Hospital (9.0 km).
  • Ashford (Spelthorne): St Peter's Hospital (7.6 km); Hillingdon Hospital (10.2 km).

We have not found an open official list of urgent treatment centres and minor injury units for England, so they are not shown here.

About this dataset

Never Caught Out is not affiliated with the NHS.

Water supply

More than one company supplies parts of Spelthorne:

To report no water, low pressure or a burst main, use the company’s page above. Your water bill names your supplier.

Water resource zones covering Spelthorne: 6 Wey (Affinity Water, about 75% of the area); London (Thames Water, about 20% of the area); Slough Wycombe Aylesbury (Thames Water, about 5% of the area). What a water resource zone is

What to do when the water goes off

Local risks and emergency planning

  • Flooding: 15 flood warning areas and 5 flood alert areas overlap the council area (details above).
  • Surrey Local Resilience Forum publishes a community risk register: the official list of emergencies that planners prepare for here.
  • Hazards the register names include (our grouping of its wording): Flooding; Cyber attacks; Storms and severe weather; Wildfires; Terrorism; Pandemic; Drought; Heatwaves; Snow and low temperatures; Animal disease; Telecoms failure. Open the register for how likely and how serious each one is judged to be.
  • Sandbags and flood help: Sandbags | Spelthorne Borough Council (the council’s own page; councils differ on whether they supply sandbags, so check what it says).

We list only what official sources say. We do not rate how safe or risky anywhere is.

Map

The red line is the Spelthorne council boundary (ONS, Open Government Licence; contains OS data © Crown copyright and database right 2025). Map tiles and data © OpenStreetMap contributors. Without JavaScript you see the boundary outline only. Open this area on OpenStreetMap.

Phone and broadband coverage

Ofcom’s predictions of normal coverage in Spelthorne, January 2026. They are not live outages and not a guarantee for any address.

  • Homes and businesses with 4G indoors from all four networks: 100%; from none: 0%.
  • Outside homes and businesses, 4G from all four networks: 100%; from none: 0%.
  • Land area with outdoor 4G from all four networks: 100%; from none: 0%.
  • Premises that can get gigabit-capable broadband: 92%.
  • Premises that cannot get decent broadband (10 Mbit/s down, 1 Mbit/s up) from a fixed line or fixed wireless: 0 (0%).

Check an address on Ofcom’s coverage checker · Phones when the network is down: how to reach 999 · About this dataset

Local radio

BBC Radio Surrey

This is the BBC station for the county or area, from the BBC Sounds station list. Coverage overlaps council boundaries, so tune to whichever station you receive.

Census 2021: planning prompts

  • Households with no car or van: 14.7%
  • Residents aged 65 or over: 18.1%
  • Households of one person aged 66 or over: 12.8%

Who would fetch food or medicines for you or a neighbour on icy or flooded roads, and who would you check on in a power cut? Ask your pharmacist about repeat prescriptions before bad weather.

Largest built-up areas

Other built-up areas include Ashford Common, Shepperton, Shepperton Green, Upper Halliford, Laleham and Stanwell Moor.

Neighbouring councils

Slough, Windsor and Maidenhead, Elmbridge, Runnymede, Hillingdon, Hounslow, Richmond upon Thames

Guides for any emergency

How these figures were gathered

  • Council links come from GOV.UK Local Links Manager, the list councils keep for GOV.UK. We opened each one on 2 November 2026; links that no longer worked are left out, and a few council sites blocked our automated check, which is noted beside the link.
  • Area is our measurement of the ONS generalised (clipped to the coastline) boundary, so it can differ slightly from official area figures.
  • Network operator shares are of land area, from the Energy Networks Association’s licence area boundaries; they are not customer counts.
  • A flood area counts as overlapping if at least 1% of it lies inside the council boundary.
  • A&E distances are straight lines from the centre point ONS gives for each built-up area to the centre of the hospital’s postcode. Travel distances and times will be longer.
  • Water resource zones are listed when at least 1% of the council’s area falls inside them. The Environment Agency says the zone map is for mapping only, not for checking a property.
  • Phone and broadband figures are Ofcom’s council-level predictions for January 2026. Mobile coverage uses Ofcom’s signal thresholds; an operator’s network counts if its predicted signal meets them.
  • The hazard list is our grouping of the words the register uses: we list a hazard when its terms appear at least once in the register’s text. It is not a rating of risk, and the register may cover more.
  • Census figures are planning prompts, not risk scores. The household figure uses 66 and over, as the census tables do.
  • Built-up areas are the largest by land area from ONS Built-up Areas 2022. Flood areas listed under a town are those whose official name includes it; a missing area does not mean a street will not flood.

Official sources we used

  1. Understand how your council works (GOV.UK)
  2. Find your local council (GOV.UK; council links from GOV.UK Local Links Manager) (GOV.UK)
  3. Local authority district to fire and rescue authority, police force area, region and local resilience forum lookups (2025) (ONS Open Geography Portal)
  4. Map data and tiles (Open Database Licence) (OpenStreetMap contributors)
  5. RIIO-2 Electricity Distribution annual report 2024 to 2025: supplementary data file (Open Government Licence) (Ofgem)
  6. 105: the power cut helpline (Energy Networks Association)
  7. Scottish and Southern Electricity Networks: power cuts (Scottish and Southern Electricity Networks)
  8. UK Power Networks: power cuts (UK Power Networks)
  9. Find my network operator (licence area boundaries) (Energy Networks Association)
  10. Real-time flood-monitoring API: flood areas (Environment Agency)
  11. Check for flooding (GOV.UK / Environment Agency)
  12. Sign up for flood warnings (Floodline 0345 988 1188) (GOV.UK / Environment Agency)
  13. UK weather warnings (Met Office)
  14. List of A&E type 1 departments (April 2026) (NHS England)
  15. Postcode locations (OS OpenData licence; contains Ordnance Survey, Royal Mail and National Statistics data) (postcodes.io)
  16. NHS 111 online (NHS England)
  17. Find NHS services (NHS website)
  18. Affinity Water: Supply interruptions (Affinity Water)
  19. Thames Water: Network latest (Thames Water)
  20. Water Resource Zones (Open Government Licence; contains Environment Agency information © Environment Agency and/or database rights; some information © water companies) (Environment Agency)
  21. Find your water company (regions served) (CCW (Consumer Council for Water))
  22. Connected Nations update: Spring 2026, mobile and fixed coverage data (Open Government Licence) (Ofcom)
  23. Stations (local and nations radio) (BBC Sounds)
  24. BBC Radio Surrey: listen live (BBC Sounds)
  25. Surrey Local Resilience Forum: community risk register (Surrey Local Resilience Forum)
  26. Sandbags | Spelthorne Borough Council (Spelthorne council)
  27. Local resilience forums: contact details (Cabinet Office)
  28. Census 2021 TS045: Car or van availability (ONS via Nomis)
  29. Census 2021 TS007A: Age by five-year age bands (ONS via Nomis)
  30. Census 2021 TS003: Household composition (ONS via Nomis)
  31. Built-up Areas (December 2022) GB boundaries (ONS Open Geography Portal)
  32. Check for flooding: flood areas (Environment Agency)

We link to official pages so you can check the latest advice yourself. If something here differs from what an official source says now, follow the official source. Where we quote or adapt official text, it contains public sector information licensed under the Open Government Licence v3.0.